FAQs
QUESTIONS?
The Green Dot Challenge offers a new event experience in 2021 so we understand you may have some questions.
GENERAL FAQs
REGISTERING FOR THE EVENT
How will I know if my registration for Green Dot Challenge 2021 is successful?
You will receive a confirmation email upon successful registration.
Who is eligible to participate in this event?
- The event is open to any individual who is 10 years old and above as of 31 Dec 2021*. Runners aged between 10-15 years must be accompanied by a responsible adult during the run.
- You must be fully vaccinated against Covid-19 to race, or show a negative ART test taken within 24 hours of race start time
- *Note: Some younger runners may be able to satisfactorily complete the respective run distances. However, the minimum ages are set with the intention of keeping young runners safe and healthy and provide them with a positive running experience. We hope this will encourage them to continue running.
Age restrictions are stated in the rules and regulations page.
I am unable to participate in the event due to illness/injury. Can I get a refund?
Once the registration form has been processed, there are strictly no refunds for participants who, for whatever reason, eventually do not take part.
Can I transfer my entry to another athlete if I choose not to participate in the event?
No. Event registrations are strictly non-transferable. Personal information such as age and gender are tagged to each unique participant and competing on behalf of the registered participant is not permitted. The Event Organiser reserves the right to disqualify the participant’s entry for entries that have been transferred. The Organisers reserve the right to exclude both parties from future events.
Can I make changes to my particulars after completing my registration?
Yes. You may change your address and phone number. You may login to your
Registration account to make these changes. To do this, click
here and enter your email address and booking reference number found in your confirmation email.
Can I change my route originally selected (Jurong Lake, Punggol Waterfront, Gardens By The Bay, MacRitchie Reservoir) after completing my registration?
- Yes. Changes to the route originally selected (Jurong Lake, Punggol Waterfront, Gardens By The Bay, MacRitchie Reservoir ) are permitted.
- An admin fee of S$10 will apply per change. All changes must be made by 27 November 2021.
When does the registration close?
Registration for the 2021 Green Dot Challenge closes on 27 Nov 2021, 18:00.
PRE-EVENT
When will the MyRaceGate app be ready to download?
You will be emailed as soon as the app is ready to download. This will be close to race day.
Will there be an event briefing?
All event day information will be available on the event website, and emailed to you, at least one week prior to the event. Please take the time to read it carefully.
How can I get to the start line?
Coming Soon
DURING THE EVENT
Does someone keep track that I complete the full course?
Rather than having direction signs and marshals on course, the MyRaceGate app will guide you from start to finish (yes it’s very cool!). There are GPS checkpoints en-route that will be validated automatically as you pass them to ensure you complete the whole course.
Can I participate in the event with a friend or colleague?
Yes you can participate with a friend or colleague so long as you remain socially distanced (4 metres distance apart when running). However you both must book your timeslot in advance, and you must also track your run using your own device, and not share a device with anyone else.
May I know what is the cut-off time for the 10km route?
There are no cut-off times for any of the races. They just need to be completed within the time frame of the event (19-28 Nov 2021). We will include your time in an overall ranking so do keep this in mind.
Can I participate the event with an MP3 or other music player?
Yes, headphones and music players are permitted – however remember that your MyRaceGate app will be audio guiding you around the course so you’ll need to hear the directions! The app has been configured to lower the sound of your music when one of our audio messages is being announced.
Is there bag deposit available?
Due to social distancing requirements there will not be any athlete services such as bag deposit.
AFTER THE EVENT
Do I receive a medal?
No. As this is a non-competitive event.
Where can I find my results?
Official results will be posted on the Race Results page of our website by midnight on (TBC). A provisional leaderboard will also be constantly updated during the 10-day race period.
E-Certificates
All participants will be able to download their e-certificate from (TBC).
If your questions has not been addressed here, please send us an email or give us a call.
MYRACEGATE APP FAQs
GENERAL FAQs
Why do I need to use the app?
The MyRaceGate app will track your run and enhance your event experience thanks to its unique in-app audio messaging. When you’ve tracked your run through the racing app, we will validate and publish your time in the official results online .
Do I need to carry my smartphone?
Yes – you need it because the MyRaceGate app is the official way to track your route. As well as recording your participation and instantly capturing your result, the app features exclusive audio updates at regular intervals to boost your morale every kilometer. Having your smartphone with you also means you will be able to call someone if you need to.
How do I log into the app?
Open the MyRaceGate app and enter the email used for registration and the booking reference number received in the confirmation email. Resend your confirmation email here.
I haven’t received my email with app log-in details. What should I do?
You can resend your confirmation email here.
How do I set up GPS tracking?
Ensure mobile data is switched on and that you have given the MyRaceGate app permission to use your location in your phone settings. You will be prompted to enable location services by the app during the set-up process. If you are using iOS 14, make sure you allow precise location.
What is the in-app audio experience?
We have included a motivating audio commentary to direct you around the course for your ease and safety. It will also enhance your event experience and let you know how far you have covered on the selected route, and how you are doing compared to your target time.
Can I turn the audio experience off?
No, the directional messaging is compulsory.
Can I do a practice run with the MyRaceGate app before event day?
No. You won’t be able to use the app before starting your event during the time slot you have booked.
EVENT DAY
What time can I start the event?
You can start your event at the day and time that you booked as your racing time slot.
Can I change my time slot?
Yes, you can log back into your registration and change your time slot any time, to another time slot that has availability.
How will my official time be calculated?
Your official time will be the elapsed time recorded by the MyRaceGate app.
What’s the cut-off time for completing the Green Dot Challenge?
There is no cut-off time.
How will I know when I have completed my selected route?
When you have completed your selected route, you will hear a congratulatory message and the Green Dot Challenge App will automatically stop tracking and record your time.
How should I set up my phone on event day?
Ensure location settings for the app are set to “always”. Make sure mobile data is switched on, and switch off your WIFI during the event. Make sure your smartphone battery is fully charged and not in low power mode. Check your settings for the App to ensure it is running in the background with full power. To preserve energy in your phone, do not have other apps or browsers open. Make sure your phone plan also has ample data available.
What should I do if I can’t login to the app?
Please allow yourself plenty of time to login before event day. To login use the email used for registration and booking reference number received in the confirmation email. You can resend your confirmation email here.
How can I preserve my phone’s battery life while using the app?
While using the MyRaceGate app, turn off Wi-Fi and only have Bluetooth on if you’re using wireless headphones. Avoid taking or making a call while you’re running, and avoid running other apps open unless you are also tracking your run using Strava or RunKeeper (or similar).
Important - please do not put your phone in low power mode as the app will not be able to track your distance
Check your mobile data usage settings for the app to ensure it is running in the background with full power. Do not shut down the app by pressing the arrow button in the top left corner while it is tracking your selected route or the data will be lost.
What if it’s pouring rain during the time slot I selected?
If you haven’t left home yet and you don’t want to participate the event in the rain then cancel your initial booking time, and book a new time slot. If you’re already at the venue then take shelter and wait for the rain to clear!
